Find answers to common questions about orders, shipping, returns, and more.
You'll receive a confirmation email with tracking information once your order ships. You can also check status by logging into your account or emailing us at support@thesaint.com with your order number.
We process orders quickly to ensure fast shipping. If you need to modify/cancel, email us immediately at support@thesaint.com with your order number. Changes aren't guaranteed once processing begins.
Yes! We ship worldwide. International orders may be subject to customs fees which are the customer's responsibility. Delivery times vary by destination (typically 7-21 business days).
Processing time is 1-2 business days before shipment.
If tracking shows "delivered" but you haven't received it, contact your local post office first. For stolen packages, file a police report. Email us within 7 days of delivery confirmation for assistance.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached. Final sale items (marked at checkout) cannot be returned.
For size exchanges, we recommend returning the original item (following our return process) and placing a new order to ensure availability. Email us at returns@thesaint.com for assistance.
Refunds are processed within 3 business days after we receive your return. It may take 5-10 business days for the refund to appear in your account, depending on your bank.
Refer to our Size Guide for detailed measurements. If between sizes, we recommend sizing up. For specific fit questions, email us with your measurements.
Yes! Select "This is a gift" at checkout to add premium gift wrapping ($5) and a handwritten note.
Email us at support@thesaint.com or call ++234 904 942 4599.
We typically respond within 24 hours.